Shirley J. Caruso, Ed.D. According to Rossett (1999), interviews are the most common way of gathering performance analysis data. Conducting one-on-one interviews with employees, managers, and executives allows them an opportunity to share ideas, clarify misconceptions, and to express their opinions, perspectives and points of view (Gilley, Eggland, & Gilley, 1989). During a one-on-one … [Read more...]
Good Training Doesn’t Just “Happen”
Shirley J. Caruso, Ed.D. A need for training exists when there is a gap between the desired performance (what a person is required to do in order to perform his/her job competently) and the actual performance (how a person is performing his/her job presently). This gap is referred to as a skills gap. In other words, a skills gap is the difference between the skills, knowledge and/or abilities … [Read more...]
Identifying Performance Behaviors
Shirley J. Caruso, Ed.D. Identification of performance behaviors required of employees to perform their jobs is accomplished by interviewing or observing employees in action. Once a specific performance behavior is identified, it is further analyzed to identify the needs of clients. The steps in identifying performance behaviors are as follows: identify the discrepancy in … [Read more...]
Analyzing Analytics for Organizational Effectiveness
By Brad Minor, M.Ed. Candidate in Human Resource Development, Peabody College of Vanderbilt University What does it mean to be analytical? Dr. Fitz-enz (2009) notes three types of analytics in his article, Predicting People: From Metrics to Analytics: descriptive, prescriptive, and causation (also known as cause-and-effect reporting). Descriptive analytics “reveals and describes relationships … [Read more...]
Benefits and Challenges of Long-Tenured Employees
Organizations can benefit from seeking out their long-tenured employees and utilizing their knowledge and experiences as power. Benefits of retaining employees include the following: Money is saved by not having to recruit and train new employees; A high level of productivity is maintained because time is not lost in bringing new employees up to speed; Focus is on innovation and growth as … [Read more...]
Instructional Strategies for Cognitive Strategy Instruction
Learning strategies are devices employed by learners to assist in the acquisition of knowledge and skills. Instruction should guide the learner in the choice of appropriate learning strategies for particular learning tasks. Facilitating the learning of declarative knowledge, concepts, procedures, principles, problem solving, cognitive, attitudes, and psychomotor skills begins with decisions on … [Read more...]
Strategies for Instruction Leading to Learning Procedures
Learning strategies are devices employed by learners to assist in the acquisition of knowledge and skills. Instruction should guide the learner in the choice of appropriate learning strategies for particular learning tasks. Facilitating the learning of declarative knowledge, concepts, procedures, principles, problem solving, cognitive, attitudes, and psychomotor skills begins with decisions on … [Read more...]
Instructional Strategies for Instruction Leading to Concept Learning
Learning strategies are devices employed by learners to assist in the acquisition of knowledge and skills. Instruction should guide the learner in the choice of appropriate learning strategies for particular learning tasks. Facilitating the learning of declarative knowledge, concepts, procedures, principles, problem solving, cognitive, attitudes, and psychomotor skills begins with decisions on … [Read more...]
Consultants Often Encounter Resistance from Clients
Scenario The CEO of a general contractor attributes the high turnover rate of newly hired administrative assistants to their inability to learn construction terminology quickly enough to apply it to proposal writing. The new hires quickly fall behind in their work, and the estimators whom they assist are unable to satisfy the needs of potential and established clients. The general … [Read more...]
Strategies for Instruction Leading to Principle Learning
Learning strategies are devices employed by learners to assist in the acquisition of knowledge and skills. Instruction should guide the learner in the choice of appropriate learning strategies for particular learning tasks. Facilitating the learning of declarative knowledge, concepts, procedures, principles, problem solving, cognitive, attitudes, and psychomotor skills begins with decisions on … [Read more...]