Human Resource Development is a practice that combines training, organization development, and career development efforts to encourage improvement of individual, group, and organizational performance. Its purpose is to enhance employee performance/productivity, which leads to employee and customer satisfaction and an increase in the profitability of the organization.
Human Resource Development Professionals are responsible for encouraging employees to participate in performance management and customer satisfaction. This is accomplished by creating and implementing a system that identifies competencies and established goals, and projects the expected outcome. Establishing a problem solving procedure and setting standards for employee performance are two crucial strategies for the improvement of organization performance.
By Shirley J. Caruso, M.A. Human Resource Development