Effective Consulting: Looking Beyond the Presenting Problem
As Pat Lencioni said in an article for Business Week, "Clients are looking for transparency, humility, vulnerability, and honesty-the opposite of what is often given to them." Honesty is clearly an important tool in an effective consultant’s arsenal, even when it causes discomfort or resistance. We must be honest with our clients when we find root causes that require us to offer recommendations that might fall outside the scope of the presenting problem.