Shirley J. Caruso, Ed.D.
Manager Roles
The role of the successful manager includes training employees to improve their performance, career coaching to put an employee’s career objectives into action to benefit the organization, engaging in effective communication to confront performance improvement of employees, and mentoring for the advancement of the careers of their employees.
- Because managers are responsible for the production efforts of their employees, they become responsible for employee training.
- Career coaching administered by the manager is less expensive and can be more effective.
- The manager can confront an employee’s poor performance without criticism by remaining positive in their communication approach.
- A positive rapport is built between employees and managers through mentoring by the sharing of personal experiences.
During the performance management process, managers are responsible for creating an environment that promotes positive employee relations, instituting guidelines to complete defined objectives, fostering harmony among employees, making appropriate changes based on performance review of the organization as a whole, determining areas that need improvement, setting goals for organizational development, planning for success, rewarding employees for self improvement, and supporting improvement and change by adopting the support of personnel vital to the organization.
Employee Roles
The role of the employee is to put their personal and organizational resources into action to the best of their ability. Successful results depend on the employees’ ability to recognize personal growth opportunities, make known to their employers their talents and goals, plan for career advancement, and be committed to their organizations.
Employee Responsibilities
The success of employees depends upon the responsibility taken for their own career planning, development, and change. The values of each of these must be fully understood to be beneficial/effective.
HRD Professional Responsibilities
Human Resource Development (HRD) Professionals are responsible for encouraging employees to participate in performance management and customer satisfaction. This is accomplished by creating and implementing a system that identifies competencies, established goals, and projects the expected outcome. Establishing a problem solving procedure and setting standards for employee performance are two crucial strategies for the improvement of organizational performance.
Resources
http://t2.gstatic.com/images?q=tbn:ANd9GcRoEikga9ihz34_qkUQ4dNexWftMzl1z1obFVO47cjLKxmGbJVLV-njWco
Ok! That’s a really great update – have found a lot of useful there. Nice post!
That is a great article. It is a short one but it clearly states the roles and responsibilities of managers and employees. Most of the time managers forget to clearly state their expectations from the employees. Moreover, in a time of misunderstanding their tone of voice is changed and employees not only do not learn from their mistakes but also get discouraged. It is important for the manager to be professional at all times.
Great article I wish that all managers worked this way with their employes. They often forget to reward workers for their hard work. This comes from my experience working closely with mangers.
I currently work for an organization that is based on this concept. My manager supports his employees as stated in the article. It does make a pleasant work environment when your manager encourages you to utilize the resources which your organization provide for you.
I think this is a very good article; short and to the point. Our economy is struggling and there is less turnover within companies, it is very important for managers to encourage employees personal growth to achieve their goals. Unfortunately, many managers are only watching out for their own interests and forgetting about their employees.
This article brings to light some of the issues there are everywhere at an employer which is communication. There are too many times when a owner, manager, assistant manger, etc. do not know how to properly communicate to their employees of any performance issues. A proper approach, in communicating what needs to happen goes a long way.
This article was a good read. I wish, as some other posters had commented, that more businesses had strict roles for their employee’s/managers. In this article, the employee/ business relationship is very well defined. Employee’s are a blank slate and you need your manager’s to mold them into what the company desires. It is nice to see that the roles/expectations in this article are distributed equally on all parties from the employee to the HRD professional and that clear definition of expectations can only set you up for success.
This is a great article. Very informative and really breaks down the goals that employees and employers should have in the workplace. I love that this article gets right to the heart of things to better help get the main point across.
This article paints a picture of what is expected from managers. A big role I believe a lot of managers forget to implement is a positive work ambience. If the manager always proves to be in good spirits and not stressed easily, employees will have the same positive attitude and maintain strong team morale. Unhappy employees = unhappy customers. I enjoyed and agreed with Sophia’s, Heike’s and Brett’s thoughts on the article.
This was a very informative article that went into detail pertaining to the employee and manager’s job and relationship. Managers need to create a positive environment where employees will start to recognize what they need to do to enhance their personal growth; sadly not many companies, that I’ve worked for, implemented this policy and I like how this article gets straight to the point. I would love to learn about the various ways that HRD encourages employees to participate in performance management and customer satisfaction.
I thought this article was very informative and all places of employment should have this posted. I loved what it said HRD professionals have two important roles:
Problem solve and create effective strategies.
I thought this article was amazing and should be posted as a reminder in every employment setting. My favorite part about this article was when it states that HRD professionals are to be problem solvers and create crucial strategies for a better work enviornment.
This is a very informative article. Proper training is absolutely one of the most important factors when holding employees responsible for their actions. The behaviors some employees portray at times are those that they see their managers display day in and day out. At times some employees learn some good skills by visualization, but most of the times the bad habits are the ones people mostly mimick. Communication is key in training no matter what level the employee is at. Yelling and screaming is not a positive way to fix a behavior but to be able to communicate confidently with an employee and guide them is a much better way to improve behaviors.
I think that this article is very informative and can be a helpful tool to both managers and employees in the workplace. I especially like the part where it talks about a manager being like a coach or mentor to their employees. Sometimes that is the case, and sometimes it isn’t. But in my personal experience, I have a manager who I view as a mentor, and she is always giving me and fellow employees constructive criticism which is great.
I found this article to be very imformative and useful to both managers and employees. I related to the part in the article that mentions how a manager should act as a coach or mentor to their employees. I have had some jobs in my life where that was not the case. But in my current job, my manager is always giving the employees constructive criticism and is always encouraging us to do our best and set goals, big or small everyday.
I found that this article was very informative and helpful to all those Managers, Employees, and HR professionals in general that are trying to succeed on their duties. The way these professionals work in a company or organization can totally change in a positive or negative matter the success of it. Great article!!!
This article is so beneficial for those that are interested in becoming business majors, but aren’t quite sure about it. This is also a great article for those that want to figure out there direct path. Being a business major, I can see myself referring back to this article for helping defing the roles to those need the clarification.
I definitely have to agree with everyone, this article is very informative. It clearly explains what is expected of an HRD professional. I think this role is very important no matter what company or organization you work for.
I found this article very informative and specific as to what is expected from an HRD professional. I think that this individual’s role is of high value to the company or organizion he or she is employed by.