Today’s organizations are increasingly recognizing the importance of developing their human resources. The training and development function within organizations is now popularly called human resource development (HRD). HRD coordinates the organization’s efforts to provide training and development experiences for its employees.
Strategic Business Partnerships
The success of strategically integrated HRD programs is heavily dependent upon the development of strategic business partnerships. HRD professionals create a customer service strategy that helps the organization reach its goals while at the same time helping customers meet their business and professional needs. This is accomplished by prioritizing interventions and consulting services to assure that they are contributing to the attainment of business outcomes.
Collaborative Client Relationships
HRD professionals develop collaborative client relationships to enhance their representation and integrity within the organization. They help clients decide on performance and organizational assessments using a decision-making process that identifies and prioritizes problems, gathers data used to assess possible resolutions, identifies and assesses alternate resolutions, chooses an alternate resolution, and assesses the chosen alternate resolution.
HRD Professionals Are Knowledgeable
HRD professionals are knowledgeable about the idea of demands that face their customers. With this knowledge, HRD professionals make and carry out strategies that are fitting to the needs of the customer.
An HRD program and HRD professionals support an image that is trustworthy by bringing about resolutions or consulting services that add value to the organization in an efficient and timely manner.
By Shirley J. Caruso, M.A., Human Resource Development